Your privacy is our priority

7u22 Privacy Policy

This page provides a full and transparent account of how 7u22 collects your personal data, why it is collected, and how it is kept secure.

Last updated: January 2026

256
Bit SSL encryption
0
Sale of data to third parties
24/7
Security monitoring
GDPR
Standards compliance

1. Introduction

When you use the 7u22 platform, you share certain personal information with us. This Privacy Policy explains what 7u22 does with that information, how it is kept secure, and what rights you have.

7u22 believes privacy is a fundamental right. That's why we always aim to collect the minimum data necessary and keep whatever we do collect rigorously protected. Your personal information is never sold or shared with third parties without your authorisation.

This policy applies to all 7u22 services — the website, mobile app, email communications, and customer support — with the same standards upheld across the board. By using the platform, you consent to this Privacy Policy.

Summary

  • We only collect the information that is necessary.
  • Your data is never sold.
  • All data is protected with 256-bit SSL encryption.
  • You have the right to access, correct, and delete your data.
  • For any questions, contact us at [email protected].

2. What Information We Collect

2.1 Information You Provide Directly

Information you provide directly during registration, verification, and payment processing:

  • Identity Information: Full name, date of birth, nationality
  • Contact Information: Email address, mobile number, current address
  • Identity verification documents: National ID card, passport, or birth certificate (required for KYC)
  • Payment information: Mobile banking numbers, bank account details (full card numbers are not stored)
  • Communication records: Support chat, email, and complaint history

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

  • Device Information: IP address, browser type, operating system, device ID
  • Usage data: Login time, game history, bet records, session duration
  • Location data: Approximate location (IP-based — not precise GPS)
  • Cookie data: To improve the platform experience (see the Cookies section for details)

2.3 Information Received from Third Parties

In certain cases, information may be obtained from legitimate third-party sources:

  • Payment providers (bKash, Nagad, Rocket) — for transaction verification
  • Identity verification services — for the KYC process
  • Fraud prevention services — for security purposes

3. How We Use Your Information

7u22 uses collected information solely for the purposes listed below — it is never used for anything beyond these:

Service delivery

  • Account creation & management
  • Payment processing
  • Delivering bonuses and promotions

Security

  • Identity verification (KYC)
  • Fraud prevention
  • Multiple account detection

Legal obligations

  • Meeting regulatory requirements
  • AML policy compliance
  • License compliance

Experience improvement

  • Personalised game recommendations
  • Platform improvement
  • Customer support improvement

Marketing communications

7u22 only sends promotional emails or SMS with your consent. You can unsubscribe at any time — simply click the "Unsubscribe" link at the bottom of any email or contact support. Opting out of marketing will not affect important account-related notifications.

4. Who Your Information Is Shared With

7u22 does not sell your data or share it without authorisation. However, limited information may be shared in the following circumstances:

4.1 Service Partners

A limited number of trusted partners receive restricted access to data in order to keep 7u22 running:

  • Payment Providers: For transaction verification — only essential information
  • Game software providers: For game operations — excluding personally identifiable information
  • Identity verification services: For KYC purposes — under strict confidentiality agreements
  • Cybersecurity services: For fraud prevention

Each partner has signed a data protection agreement with 7u22 and may only use the information received for its specified purpose.

4.2 Legal Authorities

Data may be disclosed in response to a valid court order, regulatory investigation, or lawful request from a law enforcement authority. Where possible, you will be notified in advance.

4.3 Business Changes

In the event of an ownership change or merger involving 7u22, user data may be transferred to the new entity. Users will be notified in advance, and any updated privacy policy will be communicated accordingly.

5. Data Security Measures

7u22 follows the highest industry standards to protect your data. Our security measures are built in multiple layers:

Encryption

All data in transit is secured with 256-bit TLS/SSL encryption. Sensitive data at rest is stored using AES-256 encryption.

Secure servers

7u22 servers are hosted in ISO 27001-certified data centres, with security measures in place at both the physical and digital levels.

Restricted access

Staff are granted access to data on a need-to-know basis. All access is logged and reviewed on a regular basis.

Regular audits

Independent cybersecurity experts conduct regular Penetration Testing and vulnerability scans.

Two-factor authentication

Enabling 2FA requires a mobile code in addition to your password to access your account — an extra layer of security.

System monitoring

24/7 monitoring for unusual activity. Immediate alerts for suspicious logins or transactions.

Response to Data Breaches

In the event of an unexpected data breach, 7u22 will take the following steps:

  • Regulatory authorities will be notified within 72 hours of detecting an incident
  • Affected users will be notified via email or SMS as quickly as possible
  • The extent of any breach and available remedies will be clearly communicated
  • Affected systems will be shut down immediately to contain the breach

6. Cookie Policy

The 7u22 website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser.

Cookie Controls

You can disable all non-essential cookies through your browser settings. Keep in mind that turning off certain optional cookies may limit some platform features. Most browsers let you manage this under Settings > Privacy > Cookies.

7. Your Rights

7u22 complies with GDPR and international data protection laws. You have the following rights:

Rights Description How to exercise your rights
Right to Access The right to know what information 7u22 holds about you Submit a request to [email protected]
Right to rectification Right to correct inaccurate or outdated information Via account settings or support
Right to Erasure The right to request deletion of specific information (subject to legal obligations) Submit a request to [email protected]
Right to restrict processing Request to restrict processing of data for specific reasons Via support
Right to Data Portability Right to receive your data in a portable format Submit a request to [email protected]
Right to Object Right to object to certain types of data processing Contact us at [email protected]

7u22 will respond to requests within 30 days of receipt. For complex cases, an additional 60 days may be required, but you will be informed in advance.

8. Protection of Children & Minors

7u22 strictly provides services to individuals aged 18 and above. We never knowingly collect data from anyone under the age of 18.

If a minor has inadvertently created an account and this comes to our attention, the account will be closed immediately and all associated data will be permanently deleted.

Advice for parents

If you discover that your child is using 7u22, please contact us immediately at [email protected]. We will promptly close the account and delete all associated data. We also recommend using Parental Control software on your child's device.

9. How long your data is retained

7u22 does not retain data beyond what is necessary. Different types of data are subject to separate retention policies:

  • Account information: For the full duration of account activity + 5 years after account closure (legal obligation)
  • Transaction Records: 7 years (in accordance with anti-money laundering regulations)
  • Game history: 3 years (for dispute resolution)
  • Support conversations: 2 years
  • Marketing Data: Until consent is withdrawn, or a maximum of 3 years
  • Log files & technical data: 1 year

Once the designated retention period expires, data is automatically deleted securely or anonymised.

10. International Data Transfers

7u22's servers and certain service partners may be located outside Bangladesh. When your data is transferred to another country, 7u22 ensures that:

  • International data protection standards apply in the destination country
  • A data protection agreement is signed prior to any transfer
  • Standard Contractual Clauses (SCC) are applied where applicable
  • Equal-level protection guaranteed

11. Changes to the Privacy Policy

7u22 may update this Privacy Policy in line with changes in technology, law, or business practices. For significant changes:

  • A notification of the change will be sent to your registered email address
  • Pop-up notifications will be displayed upon logging into the platform
  • The date of any changes will be updated at the top of this page

Continued use of 7u22 after any changes takes effect will be considered acceptance of the updated policy. If you do not agree, you may close your account.

12. Contact Us

For any privacy-related questions, requests, or concerns, please reach out to our dedicated Privacy Team:

Live Chat
Available 24/7
Response Time
Up to 30 days

Related policies

Please also read the following documents alongside this Privacy Policy:

How 7u22 protects your privacy

Real Action, Not Just Promises

Minimal data collection

7u22 collects only what is strictly necessary to provide its services. We never ask for information we don't need — because data that is never collected can never be leaked.

Zero data sales

7u22 does not sell your personal data to advertisers or any other third parties. Your information is not a product — it is a confidential asset.

Full Transparency

7u22 has nothing to hide — the reason for collecting any piece of data is always communicated clearly. You can request to view your information at any time.

Encrypted storage

All sensitive data stored on our systems is encrypted. Even in the event of a database breach, encrypted data cannot be read.

Your control

You have full control over your data. View, correct, download, or delete it — submit a request at any time.

International standards

Complying with international data protection laws, including GDPR, is a core policy at 7u22. Regular independent audits ensure we keep our promises.

Security FAQs

Common questions about account security

Enabling Two-Factor Authentication (2FA) on your 7u22 account is straightforward and significantly boosts your account security. Here's how to set it up: Log in to your account and click the profile icon in the top-right corner. Go to "Security Settings". You'll find the "Two-Factor Authentication" option there — enable it. Enter your mobile number and you'll receive a 6-digit OTP. Confirm with that code. From then on, every time you log in, a verification code will be sent to your number after you enter your password. This means even if someone knows your password, they can't access your account without your phone. If you can't find the settings, reach out via live chat — our customer support team will guide you directly.

A locked account is no cause for panic — it is usually triggered by a security measure. The most common reasons for an account lock on 7u22 are: five consecutive incorrect password attempts, a login from an unrecognised location or device flagged as suspicious, detection of unusual transaction activity, or a pending KYC verification. To resolve it: first, check your email for a message from 7u22 — it may explain the reason for the lock. Then go to Live Chat and verify your identity. The support team will confirm who you are and unlock your account promptly. If you have forgotten your password, use the "Password Reset" option and a link will be sent to your email. If you no longer have access to your email, contact support directly and provide a copy of your National ID to verify your identity. Issues are typically resolved within 30–60 minutes.

Play safe, enjoy with peace of mind

7u22 is committed to protecting your privacy. Play in a safe environment and get started today.

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